It was like we were invisible, I saw one guy running around not ever talking to a customer, but just going from room to room. My father and I were there at least twenty minutes. I am BIG on customer service, I like to be taken care of or at least ACKNOWLEDGED THAT I EXSIST AND THAT I MAY PURCHASE SOMETHING FROM YOU. It was only a mile away and I was anxious to try out some of the polaris machines, they look good and generally have the best machines in the industry. He was friendly and answered all my questions, he gave me his card and told me where Full Throttle Motorsports was. The first place i went on the main drag of Gastonia was a Kawasaki, Honda place, I didn't like any of their stuff, but I was there maybe 30 seconds and I was approached by a salesman. I am in the market for a side by side, went to the gastonia area because there were a few places around that area.
This is not written out of spite, they truly damaged everything they touched, and billed me for parts that weren't there. They said to bring the bike back in and they would fix it but I wouldn't let them touch my leaf blower. They must call labor ready and hire anyone with two arms to do their service. I got a refund on some of the petty things but got totally screwed by these guys. Shop fee's, they said they couldn't start the bike after it was serviced, charged for spark plugs that it didn't need. They billed me for a fuel filter and there WASN"T ONE installed. The tank was supper sloppy, the pepcock was billed as a NEW PART but after noticing it was INSTALLED WRONG and the gas lines had damage, I was told it was a rebuild kit (a grommet) Then there was the gas leaking from the tank where the valve was installed, and the stripped and stuck screws in the side panels. They had the bike for over 30DAYS, I called every week and heard every excuse. Went in for a carb cleaning and was talked into sealing the tank and a new pepcock assy.
STAY AWAY!!! DAMAGED EVERYTHING THEY TOUCHED!!! TOOK FOREVER!!! GUARANTEED TO MESS UP YOUR RIDE, BILL YOU FOR PARTS NOT INSTALLED.
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